Terms & Conditions
Phone: 0481 170 717
Electric Lawns is a small business providing lawn mowing and garden maintenance services to its customers. Please read these terms and conditions carefully. In accepting services provided by Electric Lawns, you accept the following terms and conditions.
Our goal is total customer satisfaction. If you are not completely satisfied with our service, please tell us, it is essential you contact us the same day so we can provide the appropriate resolution promptly. If you are satisfied, please tell everyone, referrals are the best compliment.
REGULAR SERVICE DAYS:
If you have engaged Electric Lawns to provide a regular maintenance service, numerous factors can affect our schedule; therefore we are not able to specify an exact time of your regular service.
Our quoted pricing for regular lawn mowing allows for up to 24 services per year based on a 2-weekly service during the warmer seasons and during the slow season, from June through to August will be every 4-weekly service,
Weekly service is available on request by the customer
We do not offer a regular 3-weekly service under any condition
One-off and first service will be quoted individually.
Any quote or estimate is subject to revision if there are any changes to the nature or extent of the requested work. This may apply to both labour and materials. However, the quote will not be amended without consultation with the client.
We offer a wide range of Lawn and Garden Maintenance services such as hedging, weeding, fertilising, topdressing, mulching etc. Please do not hesitate to contact us for a quote on these services. We can offer these services as a one-off or on a regular service program.
LAWN CLIPPINGS AND GREEN BINS:
Lawn clippings can be mulched back into the lawn or can be picked up. Green waste bins are recommended to be provided for us to empty. If the green bins are full or we are unable to use at the time of service, there will be an added cost for us to take grass clippings away (this is non-negotiable)
If you prefer to lock your gate, we would recommend you give us a key or combination. If we cannot gain access to a yard, we may still charge a $50 call out fee.
Electric Lawns is NOT responsible for any alarms triggered during the service visit. The customer MUST provide the company with full instructions for disabling and resetting any alarm systems on the premises.
Please ensure your service areas are free from pet droppings, toys, bones, rocks or any other type of debris before your service day. These types of items are very hazardous if hit by mower blades and can result in severe damage to your property or equipment, or serious injury to our staff or others. If we observe debris left on the lawn, we will not be able to mow that area and will still charge your normal service fee. We are happy to provide a quote to include clearing area of debris in your regular service if this is required.
RAIN / WEATHER DELAYS:
We do not mow in the rain. If we have determined that the ground is too wet to allow proper mowing, then we will try to arrive on the next dry day to perform your regular service, or as close to this as possible, as we run a very tight schedule, any changes will put our schedule out or behind.
We do not work weekends at all, except for when rain occurs during the week as we will try to work Saturdays to have missed jobs done that week.
We do not work on public holidays. if your service falls on a public holiday, we may schedule your visit the day prior or after the public holiday
If you are having a special event and require your service on a specific day or time or wish to add an additional service, please advise as early as possible to allow us to accommodate your needs.
One off services: If you have booked a one-off service, we require three days’ notice of cancellation
Regular Service: If you require your service to be cancelled or your next scheduled service to be postponed we require two days’ notice of cancellation.
Failure to provide us with the needed notice will result with a minimum $50.00 cancellation fee.
We reserve the right to refuse any job if its condition is hazardous to the health, safety and well being of our staff.
We also have the right to cancel or reschedule a service in cases of poor weather or where an accident or any unexpected circumstances has occurred to the staff of the company.
The company will provide an obligation-free quote once you have contacted the company with your requirements. A company representative will either conduct a site visit or ask to receive a photo before the quote is made to ensure that the quote is accurate.
Our service pricing is based on many variable factors. Factors taken into consideration when we provide quotes include but not limited to: the size of your yard, steep areas or multiple levels, the number of areas requiring edging and obstructions such as trees. We do have a minimum price of $50 regardless of how small the job is as this is to cover running costs.
Due to increases in running costs every year we may need to re-evaluate your service fee. In the event of an increase, you will be advised 30 days prior with an explanation.
Our basic lawn mowing service excludes removal of lawn clippings. Additional pruning, weeding and clean up services do not include waste collection. This is a separate service we offer and can be included in the quotation for the job.
We are professionals and take all due care to ensure that incidents do not occur, but accidents do happen, and we carry full public liability insurance for your peace of mind. However, not all damage is automatically covered.
No refund claims will be considered once the service has been carried out.
All services shall be deemed to have been carried out to the client’s satisfaction unless written notice is received by the company with details of the complaint within 24 hours of the work being completed.
We will thoroughly investigate any complaint and attempt to resolve it to the satisfaction of the client, or alternatively to a reasonable standard.
In case of damage, proven to be caused by us, the company will repair the item at its cost. If the item cannot be repaired the company will rectify the problem by crediting the customer with the item’s present actual cash value toward a like replacement.
While our operatives make every effort not to break items, accidents do happen. Identical replacement is always attempted but not guaranteed. For this specific reason, we request all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and/or not cleaned by us.
We may require entry to the location of the claim within 24 hours to correct the problem.
Public Liability Insurance covers any work undertaken by us.
PROJECTILE DAMAGE (WINDOWS ETC.):
We are professionals and take all due care to ensure that incidents do not occur; however, it is the property occupants responsibility to minimise the risk of such an event.
We may not be automatically liable for damage from projectiles expelled from our mowers while servicing your property. We always request any items that may become a projectile are removed from your property, by you, before our arrival so damage from projectiles cannot occur.
We understand accidents do happen and we will make sure each incident is investigated individually; if an accidental breakage does occur then as stated above we carry full public liability insurance for your peace of mind. Be assured if damage occurs while we are on site, we will notify you immediately and discuss the incident and options for repair.
In rare cases, breakages occur that we have not been aware of. If you discover a breakage, after we have serviced your property (e.g. broken car window), please call us immediately. Do not move or clean up anything, as we need to be able to investigate the incident without the area being interfered with. If a vehicle is moved from the location where damaged occurred, before we are given the opportunity to inspect the damage, we cannot be held liable to repair the damage or any costs incurred in repairing the damage.
We accept cash on the day, credit card or online bank transfer deposit into our bank account. Bank account details are printed on your invoice.
Cash on Day Customers: If you are not home, please ensure correct payment is left in the agreed location. (We are unable to provide change.) If payment is not left, we will issue an invoice which is payable within seven days
Invoice Customers: We will email an invoice the day of your service. Full payment is due seven days from the invoice date unless prior arrangements have been made.
Note: credit card transactions will be processed securely and no details will be stored.
A reminder notice will be issued if we have not received full payment within the agreed seven day period. Payments made after 15 days will incur a late payment fee of 2.5% of the total invoice. If payment is still not received after 30 days, we may send your details to our debt collection agency, and you will be required to pay for the fees incurred. Please note if full payment including overdue fees have not been received before your next scheduled service date we reserve the right to cancel your service until all monies are received in full.
Electric Lawns is committed to the protection of personal privacy. Our commitment to privacy is demonstrated by our adhering to the 10 National Privacy Principles as outlined in the 1988 Privacy Act.
The personal information we collect is purely for the administration purposes of providing you with our goods and services and to enhance and develop our relationship with you. The information we collect typically consists of contact details such as your name, email, phone number and job site address details.
Electric Lawns will collect only information that is relevant and necessary and will collect the information in an unobtrusive manner. The information will not be used for any purpose other than that for which it was collected. From time to time we may need to disclose your information to service providers, agents, contractors and strategic partners to help us provide and market our services to you. If we do this, we require these parties to protect your information the same way we do.
You are not required to provide us with any personal information when dealing with us. However, you need to be aware we may not be able to notify you in the event of any product recalls, or any product or service delivery issues.
Electric Lawns will use a variety of physical and electronic security measures including restricting physical access to our offices, firewalls and secure databases to keep personal information secure from misuse, loss or unauthorised use or disclosure.
The Internet is not always a secure environment. If you send us information, including your email address, via the Internet, it is sent at your own risk.
You have a right to access the personal information we hold about you. Please contact us to ask for access to your information or if you have a complaint concerning the privacy of your information. If you would like more information about our approach to privacy, please contact us at:
Commonwealth Privacy Act 1988
SPECIAL OFFER CONDITIONS
From time to time we may run promotions.
Below are the terms and conditions:
Promotional offers cannot be combined with other offers or discounts.
Promotional offers do not apply for junk or waste removal services.
Certain surcharges can apply for specific areas due to limited and/or no parking, difficult access or time to reach. This will be discussed before the service is booked.
You have the option to unsubscribe from our promotional newsletters and other communications.